Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
1. Introduction
Welcome to DeepPaya Digital Services Limited ("DeepPaya"), a digital service offering airtime top-up, mobile data purchase, education scratch card pins, cable TV subscriptions, sports wallet funding for betting, peer-to-peer paya transfers, and electricity meter top-ups via our website and mobile application.
At DeepPaya, we prioritize the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.
By accessing or using DeepPaya, you agree to the terms outlined in this policy.
2. Information We Collect
We collect the following types of information to provide and improve our services:
APersonal Information
- • Full name
- • Email address
- • Phone number
- • Bank account/Payment details
- • Transaction history
- • BVN (where required for financial compliance)
- • Device information (IP address, device ID, browser type)
BNon-Personal Information
- • Service usage patterns
- • Cookies and tracking data
- • Location data (for fraud prevention)
3. How We Use Your Information
We use your data for the following purposes:
• Service Delivery
Processing transactions (airtime, data, bills, betting funding, etc.).
• Account Management
User verification and authentication.
• Customer Support
Responding to inquiries and resolving issues.
• Fraud Prevention & Security
Detecting and preventing fraudulent activities.
• Legal & Regulatory Compliance
Meeting financial and data protection laws.
• Improvements & Analytics
Enhancing service performance and user experience.
4. Data Sharing & Disclosure
We may share your information with:
Payment Processors
To complete transactions securely.
Telecom & Utility Providers
For airtime, data, and bill payments.
Regulatory Authorities
If required by law (e.g., fraud investigations).
Third-Party Service Providers
For analytics, cloud storage, and customer support.
Important: We do not sell your personal data to third-party marketers.
5. Data Security
DeepPaya implements encryption, secure servers, and access controls to protect your data.
However, no online system is 100% secure—users must also safeguard their login credentials.
6. Your Rights & Choices
You have the right to:
Access, Correct, or Delete
Your personal data
Opt Out
Of marketing communications
Withdraw Consent
Where applicable
To exercise these rights, contact us at support@deeppaya.com, 07056504158.
7. Retention of Data
We retain your information only as long as necessary for:
- Service provision
- Legal obligations
- Dispute resolution
8. Cookies & Tracking Technologies
We use cookies to improve functionality. You can disable cookies in your browser settings, but some features may be affected.
9. Children"s Privacy
DeepPaya does not knowingly collect data from minors under 18. If we discover such data, we will delete it promptly.
10. Changes to This Policy
We may update this policy periodically. Users will be notified via email or in-app alerts. Continued use of DeepPaya constitutes acceptance of the revised terms.
11. Contact Us
For privacy-related inquiries, contact:
Email: compliance@deeppaya.com
Phone: 07056504158
Address: SPARKLE PLAZA, SUITE CS6, ROAD 511, OFF 1ST AVENUE, GWARIMPA, FCT, NIGERIA
User Acknowledgment
By using DeepPaya, you acknowledge that you have read and understood this Privacy Policy.